Need Help? Call 1-800-935-9911, Monday-Friday 9 AM - 5 PM EST

Frequently Asked Questions


Can I choose my own shipping courier to ship my purchase?

Lauren Silva Group, Inc. uses First Class Mail (USPS) for both US and international orders.

Do I have to pay any additional taxes?

All items shipped to Australia are subject to Customs and Border Protection and Quarantine controls. If the value of your goods exceeds A$1000, you may be charged with Duty and/or GST, and must be declared through Customs and Border Protection by completing an import declaration. *

Will my e-mail address and personal information be kept private?

Absolutely. We will only use your e-mail address to contact you about our promos or exclusive offers (if you're subscribed to our newsletter). We will NOT sell, trade, rent or transfer any of the personal information you enter in our website to outside parties.

Do you have discreet shipping?

Of course! Your order will be shipped to you in a white padded plastic envelope, with no promotional markings of any type. Your order will be shipped from Lauren Silva Group, Inc., 80 Academy Street, Patchogue, NY 11772. Larger orders may be shipped in similarly marked boxes.

If I am not satisfied with my product, can I return it?

Items should generally be returned within 60 days upon receiving it, together with the receipt, box and packaging materials.

What happens if I'm shipped a damaged or incorrect item?

Contact our customer service department within 7 business days and request for a pre-paid label. Once you've received it, fill out the return form attached to your invoice, and mark the mailing envelope “Defective” or “Wrong Item”, depending on your case, so we'd know that it should be prioritized.

You may then return the item/s to us, and we suggest that you mail it with the shipping tracking number, so that you can track it if it has been delivered.

How do I track my order?

Please feel free to contact our Customer Service Department to inquire about the status of your order.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to the shipment of your order/s.

Are you sure my personal info is safe, and won't get leaked to other parties when I transact on your site?

Of course! We use GoDaddy's** 256-bit Secure Sockets Layer (SSL), an encryption technology that ensures that information such as social security and credit card numbers can never be intercepted by any outside party, so that only can read your account information.

Can I shop on your site, even if I don't have an account?

Yes, you may also place orders as a visitor, but for a more convenient shopping experience, we strongly recommend that you create an account.

How do I create an account?

You can create a customer username and password by clicking into "My Account" and filling up the required details.

What do I do if I forget my password?

Don't fret! Simply click on the "Forgot your password?" option found in the "My Account" section and follow the instructions.

How do I edit my promotional email subscription?

Click on the "My Account" section, and log in. You may receive an email when you modify your information during the email production schedule.

How do I delete my online account information?

To delete all your online account information from our database, log on to the "My Account" section and remove your shipping address, billing address and payment information.

How do I get in touch with you if I have any concerns?

You may call us within our operating hours (Monday-Friday, 8AM-5PM EST), or email us anytime! We also offer aid via live chat within our business hours.

Please see our Contact Us page for more information.



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