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Frequently Asked Questions

Can I choose my own shipping courier to ship my purchase?

Lauren Silva Group, Inc. uses First Class Mail (USPS) for both US and international orders.

Do I have to pay any additional taxes?

Only orders shipped to New York are charged of sales tax. Any other location, local or international, is exempted of sales tax.

Will my e-mail address and personal information be kept private?

Absolutely. We will only use your e-mail address to contact you about our promos or exclusive offers (if you’re subscribed to our newsletter). We will NOT sell, trade, rent or transfer any of the personal information you enter in our website to outside parties.

Do you have discreet shipping?

Of course! Your order will be shipped to you in a white padded plastic envelope, with no promotional markings of any type. Your order will be shipped from Lauren Silva Group, Inc., 80 Academy Street, Patchogue, NY 11772. Larger orders may be shipped in similarly marked boxes.

If I am not satisfied with my product, can I return it?

Items should generally be returned within 60 days upon receiving it, together with the receipt, box and packaging materials.

Please review Return Policy for more details.