Bookmark and share

Need Help? Call 1-800-935-9911, Monday-Friday 9 AM - 5 PM EST Click here for international numbers

This site is guaranteed safe and secure

Ordering and Shipping Policy

 

Discreet Shipping

Your order will be shipped to you in a white padded plastic envelope, with no promotional markings of any type. Your order will be shipped from Lauren Silva Group, Inc., 80 Academy Street, Patchogue, NY 11772. Larger orders may be shipped in similarly marked boxes.

 

Discreet Billing

Your credit card statement will be billed by Lauren Silva Group, Inc. We don’t send spam mail, marketing promotions or catalogs of any kind. You information will not be rented out, sold or shared. Circumstances beyond our control credit card investigations and inquiries by law enforcement and government agencies are exceptions to this policy.

 

 

Shipping Options

We ship all orders using the United States Post Office (USPS). A standard shipping rate of $12.99 applies to all items.

  • Next day shipping for all items in stock
  • If item is not in stock, we’ll notify you via e-mail when it can be shipped
  • For other particulars, please call our Customer Service Hotline

 

International Shipping

For international orders, we accept payments in the following forms: Visa, MasterCard, Discover, Paypal and American Express. Money orders should be in US Dollars.

Prior to processing international orders, we will have to verify your name and billing/shipping address with your credit card company. We may also request additional information to verify the legitimacy of your order.

Shipping charges to Canada are at a flat rate of $12.99 per order. International shipping charges are based on weight and distance shipped. Minimum shipping cost is US$12.99 using USPS for all orders.

To make your shopping experience more convenient, we will calculate your shipping cost for you - just add your items to the cart and your shipping fee will be automatically computed before you proceed to checkout.

You may be asked to pay import duty or tax on goods entering your country. The amount of duty - if any - depends on the type of goods, and their value. Some items can be imported without paying any duty at all. You will be responsible for any additional charges for customs clearance. We have no control over these charges and unfortunately can't predict what they might be.

 

Sales Tax

As per government regulation, we will collect sales tax on purchases shipped within the State of New York. We do not charge tax for purchases shipped to any other states. For international orders, please verify with your local government agencies.

 

Credit Card Charge

Your credit card will be charged within 24 hours prior to the shipment of your order/s.

 

Tracking Your Order

Click on the "My Account" menu to track your order status. You should receive a Package Tracking Number detailing when your order has been shipped.

If you have not received your package after the shipment date, click on "My Account" and check if your order and all items in your order display Package Tracking Numbers.

If your package shows a status of "Delivered", please contact the Customer Service Hotline for assistance.